Hello all. We are experiencing an issue where the GPS coordinates of a project are not being passed to the eroutes system and the location pin will not show up on the eroutes map. I am attaching an excel file (with customer data removed) where you will see that every thermal point in the file has corresponding location data, yet this pin did not end up on the eroutes map.
We have had some other complaints about this and a customer has placed a complaint with their local DOT, so any help resolving the issue will be appreciated.
An added note is that this particular system was one that had recently received an upgrade to the cellular hardware and I am told by the customer that they had not had issues like this previously.
I can supply a .paveproj file if needed but excluded it for privacy reasons here.
Thank you in advance.